Shipping policy

Shipping Policy

Processing & Shipping Times

All Moonlight Tumbler products are handmade and made to order. Processing and shipping times typically range from 10–20 business days, depending on the style and complexity of your tumbler.

Business days do not include weekends or holidays.

Tracking Information

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24-48 hours for tracking information to update within the carrier’s system.

Shipping Responsibility

Once a package has been shipped and a tracking number has been provided, responsibility for the shipment transfers to the shipping carrier.

Moonlight Tumbler is not responsible for shipping delays, lost packages, damaged packages, or delivery issues caused by USPS, UPS, or any other shipping carrier.

If you experience any shipping-related issues after receiving your tracking number, please contact the carrier directly:

• USPS: www.usps.com

• UPS: www.ups.com

Incorrect Addresses

Customers are responsible for providing the correct shipping address at checkout. Moonlight Tumbler is not responsible for orders shipped to an incorrect address provided by the customer.

Questions

If you have any questions regarding your order before it ships, please contact us at:

shoptwinkletumbler@gmail.com